Refund and Returns Policy for Muradify
At Muradify (website: muradify.com), customer satisfaction is our top priority. We strive to provide high-quality products and services through our WooCommerce-powered store. However, if you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions and process for returning products, requesting refunds, and ensuring a smooth experience. By shopping with Muradify, you agree to the terms laid out in this policy.
1. Returns
If you are not entirely satisfied with your purchase, you may return it under the following conditions:
- Eligibility for Return: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Certain items, such as perishable goods, personal care products, or digital downloads, may not be eligible for return. Please check product descriptions for specific return exclusions.
- Return Period: You must initiate a return within 30 days of receiving your order. After this period, we may not accept the return request.
- Proof of Purchase: A valid receipt or proof of purchase is required to complete your return. Please ensure you retain your order confirmation email or receipt when initiating the return process.
To begin a return, please contact our customer service team at info@muradify.com. Our team will guide you through the return process and provide a return shipping address.
2. Non-Returnable Items
Certain items are exempt from being returned. These include:
- Perishable goods such as food or flowers
- Customized or personalized items
- Health and personal care items (for hygiene reasons)
- Digital products and downloadable software
- Gift cards
If you have questions about whether your item is eligible for a return, please contact us at info@muradify.com.
3. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to be reflected in your account, depending on your bank or card issuer.
- Partial Refunds: In certain cases, only partial refunds are granted. This may occur if:
- The product shows obvious signs of use.
- The product is returned outside the 30-day return window.
- The product is not in its original condition or missing parts.
If a partial refund is approved, you will be notified via email at info@muradify.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@muradify.com. Please include details of the defect or damage, and we will provide instructions on how to proceed with the exchange.
In the case of an exchange, we will ship the replacement item once we have received and inspected the original item. Exchanges are subject to product availability.
5. Shipping Returns
To return your product, you should mail it to the address provided by our customer support team when you contact us. Please be aware of the following shipping terms:
- Return Shipping Costs: You will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
- Shipping Times: Depending on where you live, the time it may take for your returned product to reach us can vary. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card company first, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, contact us at info@muradify.com, and we will look into the issue for you.
7. Refunds and WooCommerce
As Muradify is powered by WooCommerce, our refund and returns process is streamlined through the WooCommerce platform. WooCommerce provides a secure and reliable environment for processing refunds and returns, ensuring your data is handled safely.
- WooCommerce Secure Payment Gateways: All refunds are processed through WooCommerce’s secure payment gateways, ensuring that your payment and refund information is encrypted and protected during transactions.
- Automatic Refund Processing: Once a refund is approved, WooCommerce’s system will automatically handle the transaction, crediting the original payment method used for the purchase.
Please note that WooCommerce’s role in this process is to facilitate the refund securely. All decisions regarding eligibility for refunds, partial refunds, or exchanges are determined by Muradify based on the conditions outlined in this policy.
8. Cancellations
Orders can be canceled before they are processed and shipped. If you wish to cancel your order, please contact us immediately at info@muradify.com. Once an order has been shipped, it is no longer eligible for cancellation, and you will need to initiate a return instead.
If the order is successfully canceled before shipping, a full refund will be issued to your original payment method.
9. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at info@muradify.com within 7 days of receiving the product. Provide details of the damage or incorrect item, along with photographic evidence if possible, so that we can address the issue promptly. We will arrange for the return of the defective product and either offer a replacement or issue a refund.
Contact Us
If you have any questions about this Refund and Returns Policy, or if you need further assistance with a return or refund, please contact us at:
Muradify
Email: info@muradify.com
Address: Dera Bakha Bahawalpur